NATUHANA® Salon-grade eyelash extensions and tools.

Shipping Policy

Last updated: July 2026

Shipping Information

Our goal is to offer you the best shipping options, no matter where you live. We deliver to hundreds of customers across the world every day, and we strive to provide you with services of the highest level.

A. Delivery Time Frame

The total delivery time consists of two parts:

  • Processing Time: 1–3 business days
  • Shipping Time: Varies by shipping method (see below)

Please note that processing and shipping times may be affected by peak seasons, public holidays, or circumstances beyond our control.

B. Shipping Methods & Estimated Delivery

We offer three shipping tiers at checkout. You can choose the one that fits your timeline and budget.

Shipping Method Estimated Delivery Time Notes
Economy Shipping
(Cainiao Network)		 7–10 business days to US/UK/EU
10–15 business days to other regions		 Most cost-effective option. Tracking included.
Express Shipping
(DHL / UPS)		 3–5 business days Faster delivery, higher cost. Calculated at checkout.
Amazon Global Fulfillment 3–7 business days Available for US, Canada, UK, Germany, France, Spain. Duties and taxes included.

Please note: Delivery times are estimates, not guarantees. Customs clearance or carrier delays may occasionally extend delivery beyond the estimated window.

C. Customs, Duties & Taxes

  • Economy Shipping and Express Shipping (DHL/UPS): Import duties, taxes, and customs fees are not included in the product price or shipping fee. These charges, if applicable, are the responsibility of the recipient and are determined by your local customs authority.
  • Amazon Global Fulfillment: All duties and taxes are included in the final price shown at checkout. No additional customs fees will be charged upon delivery.

D. Order Tracking

Once your order is shipped, you will receive a tracking number via email. Please allow 24–48 hours for tracking information to update after shipment.

E. Lost or Damaged Packages

If your package is confirmed as lost by the carrier, or arrives damaged, please contact us within 7 days of the estimated delivery date. We will file a claim with the carrier and issue a replacement or full refund once the claim is confirmed.

To expedite the process, please provide:

  • Your order number
  • Photos of damaged packaging and products (if applicable)

F. Contact Us

If you have any questions about your shipment, please feel free to contact our customer service team:

📧 Email: sales06@natuhana.com
📱 WhatsApp: +86 17274680651

We are happy to assist you.