Return Policy

Cancellation

We accept order cancellation before the product is shipped or produced. If the order is cancelled, you will receive a full refund. We cannot cancel the order if the product has already been shipped out.

If you wish to cancel your order, please contact our customer service as soon as possible. Cancellation requests submitted before the order has been dispatched and within the cancellation window stated on our website will be accepted. Please note that our team typically processes orders within 1–2 business days of placement.

Returns

We accept returns of products. Customers have the right to apply for a return within 14 days after delivery of the product.

To be eligible for a return, your item must be:

• Unused and in the same condition that you received it
• In the original packaging

To complete your return, we require a receipt or proof of purchase. Please contact our customer service before sending any package to confirm the correct return address. When returning an item, please include the following information inside the parcel:

• Your order number
• Reason for return
• Your contact information

Return Address: Please contact our customer service at cici@natuhana.com to obtain the return address before shipping your item.

Notes

• Custom-order or personalised items do not have a right to a 14-day refund.
• If the return is caused by the consumer, the consumer is responsible for the shipping fee. The specific fee is based on the express company you choose.
• If the goods received are damaged or incorrect due to our error, the consumer is not required to bear the shipping fee.
• No restocking fee will be charged to consumers for the return of a product.

Refunds

Once your return is received and inspected, we will email you a notification of receipt. We will also notify you of the approval or rejection of your refund.

If approved, your refund will be processed and a credit will automatically be applied to your original method of payment (credit card or other payment method used at checkout) within 5–10 business days, depending on your bank or card issuer.

Late or Missing Refunds

If you have not received your refund yet, please follow these steps:

1. Check your bank account again.
2. Contact your credit card company — it may take some time before your refund is officially posted.
3. Contact your bank — there is often some processing time before a refund is posted.
4. If you have completed all of the above steps and still have not received your refund, please contact us at cici@natuhana.com.

Contact Us

For any return or refund enquiries, please contact our Customer Service team at cici@natuhana.com. We are happy to assist you.